Regulation´s about payment, if you book the tour or accommadition through the website the full amount is requested at booking.
All longer tours payment.Regulation´s about payment, Tophorses.is will newer charge you for longer tours, we only recommend about tours that we know are the best tours each time that we know about and are always organized by local people who always has all permits as a tour operators
General Conditionsour partnerss disclaims responsibility for any loss, damage, accidents, sickness or changes in schedules caused by weather, strikes or any other irregularity outside control. We reserves the right to alter routes, itineraries or departure times, without prior notice, should the necessity arise. In the case of any changes in flights (domestic and international), the passenger has to pay any additional cost caused by this, at the time the service is provided (extra hotel nights, meals, transfers etc). We advise all clients to have insurance, as clients are on their own responsibility on optional tours.
LiabilityWe reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions. Punctuality is a key objective in our operation. However, delays may occur for unforeseen reasons. The company cannot be made responsible for losses that a passenger may face due to delay, regardless whether the loss is direct or indirect. Tophorses.is does not operate any tours but directs you tours operated by operators and service providers in Iceland. Neither does Tophorses.is charge users any fees, and as such, can not be liable for any accidents, losses, injuries, damages, delays, expenses due to any action or inaction on the part of the operator, guide or his/her services.
Validity of PricesAll rates quoted or shown in our tariffs are based on current purchasing prices in Euros. Tophorses.is reserves the right to increase prices already quoted or published in our price lists without notice,if government taxes,increases. Any eventual changes in rates will not be made with less than 8 weeks’ notice prior to arrival. After the invoice has been issued the price is guaranteed against any surcharge unless an increase is due to government laws. Our partners will absorb an amount equivalent to 5% of the package price. Amounts that exceed the 5% will be charged and clients will be entitled to cancel their booking with a full refund if the surcharge exceeds 10%.
CancellationAll cancellations must be made by e-mail. In conformity with business practices within the Icelandic travel industry, the travel agent is obliged to charge cancellation fees to passenger(s) as follows (in addition to deposit):
Cancellation – Individuals or small groups10% of the price of your tour is nonrefundable, this percentage reflects our cost of booking & preparing your tour.Cancellation made more than six weeks notice is subject to 10% of the tour price. Cancellation made less than six weeks but more than three weeks notice is subject to 30% of the tour price. Cancellation made less than six weeks but more than one week’s notice is subject to 50% of the tour price. Cancellation made less than one weeks notice means that the full price will be collected.
Cancellation – Groups with 10 or more people10% of the price of your tour is nonrefundable, this percentage reflects our cost of booking & preparing your tour. Less than 8 weeks and more than 6 weeks: 75% refund Less than 6 weeks and more than 4 weeks: 20% refund Less than 4 weeks prior to arrival: no refund If a service which has unconditionally been confirmed is canceled by our partners, for example, due to insufficient participation, cancellations must be made with at least 4 weeks notice on Tophorses.is/partners behalf. Tophorses.is/partners shall make every effort to provide similar alternative arrangements without additional cost to the buyer. Should those alternatives not be to the buyer’s satisfaction, a full refund shall be made to the amount paid. If a volcanic eruption in Iceland keeps you from getting to Iceland, you will get a full refund. If Tophorses.is or our partners cancels your tour you get a full refund.
Cancellation InsuranceWe strongly recommend you purchase cancellation insurance to protect yourself from unexpected circumstances that may cause you to cancel your trip.
Cancellation by our partnersOur partners reserves the right to cancel any trip at any time for any reason determined by our sole discretion, including if there are too few participants, or if the quality of the trip or the safety of travelers is judged by our partners to be compromised. In such a case, refund of payments received by our partners shall constitute a full and final settlement.However in most cases, if that happens, we can in most times find you another trip, similar to that you have ordered at the same time.
RefundsNo partial refunds will be given for unused hotel rooms, meals, sightseeing trips or other arrangements for any reason whatsoever. Prices are quoted as a package and credits are not given for services not used—unless written arrangements have been made with our partners or staff prior to departure.
InsuranceBefore traveling on a trip, we strongly recommend you review your personal insurance and health insurance to ensure you have coverage appropriate to meet your needs, and the needs of your family and dependants, in the case of any loss of property or illness, injury or death.
Unexpected CostsThe cost of delays is not included, if any trip has to be delayed because of bad weather, trail conditions, road conditions, transportation delays, government intervention or sickness for which our partners or its agent, can not make alternate provisions for. Tours costs are subject to increase without prior notice, even if you have signed up for the trip and are paid in full. We publish our prices well in advance of departure, often more than half a year in advance. Between that time and the time of the trips actual departure, we are occasionally faced with significant cost increases that we cannot absorb, i.e., international currency fluctuations and increases in costs of services. We regret should such a situation occur, but sometimes it is unavoidable.
Responsibility of ride participantsRide participants have a certain responsibility to our partners and to the other members of the ride. Participants are responsible for understanding the requirements of the ride, and for selecting a ride appropriate to their ability. Participants with medical problems or special dietary needs are responsible for informing our partners of these issues well in advance. For the protection of all participants, the ride leader reserves the right to prevent anyone from riding who displays insufficient ability, or whose behavior endangers the safety of other riders, themselves, or the horses. No refund will be made to a participant who is rejected for any such reason, or who is unwilling or unable to complete a tour. Participants are responsible for understanding what is and is not included in the price as outlined in the detailed ride itineraries.
Rating your horseback riding abilityThis is a critically important first step in choosing a riding tour. For most of our multi-day riding trips, you must have a good knowledge of the basics and some experience in riding cross-country. The tour guide has full authority to exclude a rider from a trip for inability to ride or behavior that endangers the other riders or the horses. No refunds will be made under these circumstances.
Law and venueThis agreement is in accordance with Icelandic law. Any legal action because of his shall be brought for the District Court of Reykjavik . Thanks for reading this information and have a nice and safe travel in Iceland on a horse.
If you need any assistant, don’t hesitate to contact us.